Frequently Asked Questions
Everything you need to know about your Mars By GHC experience.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking link via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unworn and unwashed apparel. Items must be in their original packaging with tags attached to be eligible for a full refund.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Yes, Mars By GHC is committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who follow fair labor practices.
Can I change or cancel my order after it's placed?
We process orders quickly, but you can request changes or cancellations within 2 hours of placement by contacting our support team via live chat or email.